We will notify you by e-mail when your order is dispatched.
We use DPD and Royal Mail for our standard dispatch and the cut-off each weekday is 4pm for orders to be dispatched that day.. Any orders placed after 4pm will be dispatched the following working day. You can expect to receive your items anytime from 8am-8pm, Monday to Saturday.
We also offer a Sunday dispatch option with a 1pm cut-off, so if you place an order before Sunday at 1pm then it should arrive on Monday.
Please note if you are not in when the order is being delivered, due to the nature of our products, DPD is unable to leave in a safe place. They may occasionally leave with a neighbour, or follow other delivery instructions.
We endeavour to get your parcel gets to you as soon as possible, occasionally there may be a reason for a delay with the courier, especially during busy times of the year.
Where is my order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again. Should the items be returned to us and you no longer wish to receive the items a refund can be made minus the delivery fee and a return fee.
It is the responsibility of the customer to ensure their delivery and contact information are correct before placing their order. Fill X Pharma is not responsible for delays in delivering orders should this information provided be incorrect and need amending. We are nor not responsible for packages lost or stolen in transit although we will do our absolute best to provide support to our customers in these situations. When shipping overseas, we are not responsible for items seized due to laws outside the UK.
Sometimes, things do go wrong and due to large amounts of orders we are not always aware. Please make use of our contact us page to ensure we can offer you the best possible help.